Just arrived at Logan to head back home from Boston, and our flight is delayed due to weather or something like that. Well, the Southwest terminal is next to the Boston Beer Works and it just so happens that my fellow Chicagoans are imbibing their delay away. We received word that the delay was to be about an hour or so, but when we asked the fellow at the gate, he said only about 15 minutes right now. To that, a lady began remarking outloud to anyone who would listen that "it was an hour 15 minutes ago, then ten minutes ago it was 20 minutes, now it's fifteen minutes!"
How quickly we find the breath to complain about the slightest change in expectations, regardless of the direction of that change.
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